**Position:** Fundraising Operations Officer
**Type:** Permanent employee, Full-time
**Location:** Brussels
## Are you ready to be part of something great?
The Fundraising Department aims to drive growth, acquire new donors, and foster the loyalty of existing supporters to generate sustainable funds for nature conservation. As a **Fundraising Operations Officer**, you play a dual role: you ensure **an excellent supporter experience** to maximize retention, and you act as the **guardian of our database** and its integrity. By managing data quality, coding, and making selections, you enable the Fundraising team and Data Analyst to execute high-impact campaigns and accurate analyses.
## Deep dive into the role
As Fundraising Operations Officer you are responsible for:
### Data & CRM Management (50%)
– Maintain and improve the **quality, accuracy, and consistency of supporter data** in our CRM system, including updates, record management, and duplicate prevention.
– Create **audience selections and supporter segments** to support targeted campaigns and communications.
– Support **marketing automation processes**, helping set up and monitor digital supporter journeys.
– Assist in working with **data tools and platforms** such as **Salesforce and Power BI**, turning data into **reports, insights, and trends** that improve processes and supporter engagement.
– Contribute to **data migration and system improvement projects**.
– Ensure **privacy compliance** (GDPR) and proper handling of sensitive supporter information.
### Supporter Excellence & Relationship Management (50%)
– Be the **first point of contact** for WWF donors and other people reaching out to our organization: answer calls and emails and provide guidance.
– Send **administrative and financial documents** to supporters, children and schools.
– Stay **up-to-date on WWF campaigns and initiatives** to provide accurate, mission-aligned information.
– Thank donors and **build strong, lasting supporter relationships**.
## This is a good match for you if
– **You care deeply about supporter satisfaction**: motivated to provide **high-quality service**, prompt follow-up, and create lasting donor relationships.
– You possess **strong communication skills**: able to convey information clearly, enthusiastically, and empathetically to supporters, colleagues, and partners.
– You have an **analytical mindset** and feel comfortable working with **data and CRM systems** (or are eager to learn), using data to spot patterns, improve quality, and support targeted engagement.
– You are **organized and detail-oriented**, able to manage multiple priorities and keep information accurate.
– You can work **autonomously while thriving in a team**: self-driven, collaborative, and flexible in a dynamic environment.
– You are **fluent in Dutch or French**, with a strong command of **English**.
– You bring **relevant experience or strong motivation**: perfect for **entry-level candidates**, with prior experience in **Customer Care, Supporter Services, or nonprofit engagement** considered a plus.
– You work **side by side with a top colleague**, tackling supporter challenges together and sharing fun moments, quick laughs, or the occasional inside joke.
– You share and live by **WWF’s values**: Courage, Integrity, Respect, and Collaboration.
## Ready to join us in our mission? Here is what’s in it for YOU
– A **full-time, permanent** contract
– An **attractive salary package** for the sector including meal vouchers, group insurance, health insurance, 100% reimbursement of the costs of public transport, homeworking allowance,…
– A **flexible working environment**: either **from home with all the ad hoc IT equipment**, or in our **pleasant office** in the **heart of Brussels**, easily accessible by public transport
– Our policies and benefits reflect the importance of people being able to **have a good work-life balance and being able to bring their ‘full self’ to work**
– The opportunity to **contribute to the mission of WWF** and to **share our values** that will be embedded in your work and behaviours.
## About us
WWF believes in a future where people and nature thrive, so we are committed to safeguarding the natural world. WWF has teams of experts working in over 100 countries to protect the natural resources that sustain and inspire us: our forests, rivers, oceans, climate, food, and wildlife. WWF harnesses the collective power of supporters around the world, communities, companies, and governments to create real solutions for people and the planet.
We are looking for knowledgeable, talented people who are **passionate about engaging and inspiring others**. People who share our **optimism** that it is possible to change the world. People who are **determined to make a difference**.
If you consider joining our team, we invite you to imagine a workplace where people come first – where **collaboration is built on trust and the pursuit of fulfillment**. At WWF, we believe that when we **empower each other** to be our **authentic selves**, we unlock the potential for incredible **progress and impact**. So, if you’re looking for a **community** that values your **unique strengths** and encourages you to bring your best self to the table, look no further than the **Panda Team**.
**We can’t wait to see all that we can achieve together with YOU!**
