The Association Management Account Executive helps manage a portfolio of client associations and supports their Boards, committees and members. Working closely with senior account leads and multidisciplinary colleagues, the Account Executive coordinates governance, membership, projects, communications, events and day-to-day client delivery.
This role is for a professional with 2-3 years of relevant experience who can independently own defined workstreams, manage competing priorities and build trusted relationships with members, volunteer leaders, suppliers and internal teams. The role combines hands-on delivery with sound judgement, proactive problem-solving and a strong service mindset.
Key responsibilities
Client, Board & Governance Support
Act as a reliable day-to-day contact for association members, Board and committee representatives, and external stakeholders.
Coordinate committee and working-group meetings, including agendas, briefing materials, minutes, decision logs and timely follow-up of actions.
Support account leads in translating association priorities and governance decisions into clear workplans, timelines and deliverables.
Maintain accurate governance records, policies, calendars and documentation, and support compliance with relevant reporting requirements.
Anticipate issues, flag risks early and propose practical solutions or escalation routes.
Account & Project Coordination
Own assigned workstreams and coordinate delivery against agreed scope, deadlines, budgets and quality standards.
Prepare project plans, status updates and client-ready materials, and maintain clear action and risk tracking.
Coordinate colleagues across association management, public affairs, communications, finance and events to ensure coherent delivery.
Monitor contractual commitments and support account leads in maintaining high levels of client satisfaction.
Contribute ideas to improve ways of working, member value and the overall effectiveness of client associations.
Membership & Stakeholder Engagement
Manage membership databases and ensure member records, contacts and access rights remain accurate and up to date.
Handle member enquiries, onboarding, renewals and follow-up with a responsive, professional and solutions-oriented approach.
Support member engagement initiatives, consultations and outreach to prospective members or partners.
Prepare membership reports and insights to support retention, recruitment and engagement decisions.
Financial & Operational Administration
Prepare and issue membership invoices, monitor payments and follow up on outstanding amounts in coordination with finance colleagues.
Support annual budgeting, budget tracking, supplier management, expense reconciliation and basic financial reporting for client associations.
Maintain complete and orderly association files, contracts, records and internal systems.
Help ensure that delivery remains within agreed budgets and promptly flag deviations.
Events, Communications & Content
Coordinate conferences, workshops, webinars and member meetings, including suppliers, speakers, registration, logistics and post-event follow-up.
Draft and distribute newsletters, member updates, meeting communications and other clear, accurate association content.
Coordinate website and member-platform updates and support social media and communication campaigns where relevant.
Monitor sector and policy developments relevant to client associations and share concise updates with the team and members.
Team & Business Development Contribution
Support more junior colleagues or temporary resources on clearly defined tasks and share good practices across accounts.
Contribute to proposals, pitches, research and other business-development activities.
Help identify opportunities to strengthen or expand services for existing association clients.
About you
Required Experience & Qualifications
Bachelor’s or Master’s degree in Communications, Business Administration or a related field.
2-3 years of relevant professional experience in association management, membership services, an NGO, a professional or trade association, a consultancy, events, communications or project management.
Demonstrable experience independently coordinating several workstreams, stakeholders and deadlines.
Experience preparing meetings and governance materials, taking accurate minutes and driving action follow-up.
Strong written and spoken English and the ability to produce clear, professional, client-ready materials.
Strong command of Microsoft 365 applications, particularly Outlook, Word, Excel, PowerPoint and Teams.
Skills & Competencies
Strong client-service orientation and confidence in dealing with members, volunteer leaders and senior stakeholders.
Excellent organisation, project coordination and attention to detail.
Ability to work independently, take ownership and exercise sound judgement, while knowing when to escalate.
Proactive, solution-oriented and comfortable managing changing priorities in a fast-paced consulting environment.
Clear communication, strong interpersonal skills and a collaborative working style.
Commercial awareness, including sensitivity to scope, budgets, quality and client satisfaction.
Discretion and confidence handling sensitive or confidential information.
Preferred
Direct experience working for or with a trade association, professional society or membership organisation.
Experience supporting committees, working groups or volunteer-led organisations.
Knowledge of CRM, membership management, website or event-registration systems.
Experience with budgets, membership invoicing, supplier coordination or event delivery.
Knowledge of the Brussels and EU association environment.
Working knowledge of French and/or another European language.
Why join us
A competitive compensation package.
An international, collaborative and stimulating working environment.
The opportunity to work with high-profile associations and multidisciplinary teams across sectors.
Meaningful responsibility, direct client exposure and genuine opportunities to develop within the team.
How to apply
Please send your CV and a cover letter to [email protected] with the subject line “Vacancy – Association Management Account Executive”. Applications will be reviewed on a rolling basis. Applicants must have a valid EU working permit.